Our Commitment
At Beauty by Bea Studio, every appointment is reserved exclusively for you. This booking and payment policy is designed to protect both your appointment and Bea's time, ensuring every client receives the highest standard of care in a relaxed, professional and welcoming environment.
Thank you for taking the time to read and understand these terms. Your support helps provide the best possible experience for every client.
Booking Appointments
Appointments are available by booking only. To book, please contact Beauty by Bea Studio via Facebook, Instagram, WhatsApp or email.
Bea aims to respond to all enquiries as soon as possible during business hours. Beauty by Bea Studio does not currently accept bookings by telephone, allowing full attention to be given to clients during their appointments.
Once a suitable date and time have been agreed, you will receive payment instructions to secure your appointment. Your appointment is confirmed once payment has been received.
Payment
Full payment is required at the time of booking to secure your appointment.
Advance payments can be made by secure NatWest payment link or bank transfer. Cash payments are accepted at your appointment by prior agreement only. A receipt is available upon request.
Cancellations
If you need to cancel or rearrange your appointment, please let Bea know as soon as possible.
Appointments cancelled with more than 24 hours' notice will receive either a full refund, or the option to transfer the payment to another available appointment.
Appointments cancelled less than 24 hours before the scheduled appointment are non refundable.
If Bea Needs to Cancel
Whilst every effort will be made to keep your appointment as booked, there may occasionally be circumstances beyond Bea's control, such as illness or an emergency, requiring the appointment to be cancelled or rearranged.
If this happens, you will be contacted as soon as possible and offered either the earliest available alternative appointment, or a full refund of any payment already made. Bea sincerely apologises for any inconvenience this may cause and appreciates your understanding.
Late Arrivals
Please arrive on time for your appointment. If you are running late, please let Bea know as soon as possible, and every effort will be made to accommodate you.
However, arriving late may result in your appointment being shortened or, where this is not possible, cancelled to avoid delaying the next client. Late arrivals will still be charged the full appointment fee.
No Shows
Clients who do not attend their appointment without prior notice will not receive a refund. Any future appointments must be paid for in advance at the time of booking.
Changes to Your Appointment
If you would like to change your treatment or add additional services, please let Bea know before your appointment where possible. Whilst requests will always be considered, additional services cannot be guaranteed on the day.
Children & Additional Guests
To provide a calm, relaxing environment and maintain health and safety, appointments are for the booked client only unless agreed in advance.
Health & Consultation
Please let Bea know before your appointment if you are pregnant, have any allergies, have a nail infection or fungal condition, have recently had surgery affecting your hands or feet, or have a medical condition that may affect your treatment.
A consultation will be completed before your first appointment and updated whenever necessary.
Satisfaction Guarantee
Your satisfaction is very important. If you experience any concerns following your appointment, please get in touch within 48 hours so the issue can be assessed and, where appropriate, a suitable solution offered.
Goodwill Policy
Genuine emergencies and unforeseen circumstances can happen. Where appropriate, Beauty by Bea Studio reserves the right, at its sole discretion, to transfer a booking or issue a refund as a gesture of goodwill. This does not affect the standard cancellation policy and will be considered on a case by case basis.
Portfolio Photography
Beauty by Bea Studio may ask permission to photograph or video completed treatments for use on its website, social media and marketing materials. Photographs or videos will only be taken with your consent, and your face will never be included without your explicit permission.
Right to Refuse Treatment
Beauty by Bea Studio reserves the right to refuse or discontinue treatment where it is considered unsafe, inappropriate, or where a client behaves in a manner that is abusive, threatening, intoxicated or disrespectful.
Policy Updates
This policy may be updated from time to time. The latest version will always be available upon request or on the Beauty by Bea Studio website.
Our Commitment
At Beauty by Bea Studio, every treatment is carried out with care, attention to detail and professional salon quality products. If you have any concerns about your treatment, please get in touch as soon as possible so the issue can be assessed and an appropriate solution provided where applicable.
Refunds
Due to the nature of beauty treatments and hygiene regulations, completed treatments are non refundable.
Refunds will not be provided where:
- You have changed your mind.
- Damage has resulted from accident, misuse or failure to follow the aftercare advice.
- The treatment has been altered or removed by another salon or individual.
- Relevant medical conditions or allergies were not disclosed before treatment.
Corrections
If you believe there is a genuine issue with your treatment, please contact Beauty by Bea Studio within 48 hours. Where appropriate, a complimentary correction appointment will be offered.
Complimentary Corrections Do Not Include
- Natural nail growth.
- General wear and tear.
- Breakages caused by impact.
- Picking, biting or peeling the product.
- Damage caused by chemicals or excessive water exposure.
Assessment
Beauty by Bea Studio reserves the right to assess all concerns before offering a correction. Photographs may be requested before arranging an appointment.
Goodwill
Where appropriate, Beauty by Bea Studio may offer a goodwill gesture entirely at its discretion.
Beauty by Bea Studio respects your privacy and is committed to protecting your personal information.
Information Collected
Beauty by Bea Studio may collect:
- Name
- Telephone number
- Email address
- Appointment history
- Consultation information
- Relevant medical information affecting treatment
- Photographs & videos where consent has been given
Why Your Information Is Collected
Your information is collected to:
- Book and manage appointments.
- Carry out treatments safely.
- Contact you regarding your appointments.
- Maintain treatment records.
- Comply with legal and insurance requirements.
How Your Information Is Stored
Your personal information is stored securely and is only accessible to Beauty by Bea Studio. Reasonable measures are taken to protect your information against unauthorised access.
Sharing Your Information
Beauty by Bea Studio will never sell your personal information. Information will only be shared where legally required or with your consent.
Your Rights
You have the right to:
- Request a copy of your personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally permitted.
- Withdraw consent for photography or video at any time.
Contact
If you have any questions regarding your personal information, please contact Beauty by Bea Studio.
Thank you for choosing Beauty by Bea Studio. Following these aftercare recommendations will help keep your nails looking beautiful and lasting as long as possible.
Daily Care
- Apply cuticle oil every day.
- Moisturise your hands regularly.
- Wear gloves when cleaning or washing up.
- Avoid prolonged contact with harsh chemicals.
Looking After Your Nails
- Do not use your nails as tools.
- Do not bite, pick or peel the product.
- Do not attempt to remove BIAB yourself.
- Avoid filing the surface unless advised.
Maintenance
Most clients require an infill every 3 to 4 weeks. Regular maintenance helps prevent lifting and breakages while keeping your nails looking their best.
If You Experience a Problem
If you notice lifting, cracking or breakage, please contact Beauty by Bea Studio as soon as possible. Avoid pulling or peeling the product from your natural nails.
Professional Removal
BIAB should always be professionally removed to minimise damage to your natural nails.
Thank you for choosing Beauty by Bea Studio. Bea looks forward to welcoming you back soon.
Client Information Pack · Version 1.0 · Effective 28 June 2026 · Beauty by Bea Studio, 120 Liscombe, Bracknell, Berkshire, RG12 7DE.
